شروط الاستخدام Terms of Service

1. Acceptance of Terms

Welcome to Synko. By using our services ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", "Merchant") and Synko ("we", "Company").

2. Description of Service

Synko is a SaaS (Software as a Service) platform providing inventory and order synchronization services across multiple e-commerce platforms, including:

• Real-time inventory synchronization
• Order management from multiple platforms
• Automated product publishing
• Centralized dashboard
• Reports and analytics

Beta Status: The Service is currently in Beta phase. It may contain bugs or limitations, and may be updated or modified without prior notice.

3. Eligibility and Registration

3.1 Eligibility Requirements

To use Synko, you must:

• Be 18 years of age or older
• Own an active e-commerce store on a supported platform
• Have legal authority to enter into binding contracts
• Provide accurate and complete information during registration

3.2 User Account

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur through your account
• You must notify us immediately of any unauthorized use of your account
• You may not share your account with others without explicit permission

4. Acceptable Use

4.1 You are permitted to:

• Use the Service for legitimate business purposes
• Connect your owned e-commerce stores
• Synchronize your inventory and orders
• Access the dashboard and reports

4.2 You are prohibited from:

• Violating Laws: Using the Service for any illegal purpose
• Fraud: Providing false or misleading information
• System Abuse: Attempting to hack or disrupt the platform
• Reverse Engineering: Decompiling or disassembling the software
• Excessive Use: Overwhelming or exploiting system resources
• Resale: Reselling the Service without written permission
• Competition: Using the Service to build a competing product
• Spam: Sending unsolicited messages

Consequences of Violation: Violation of these Terms may result in suspension or termination of your account without refund.

5. Pricing and Payment

5.1 Beta Version

During the Beta period, the Service may be free or at reduced prices. We reserve the right to change prices after Beta with advance notice.

5.2 Subscriptions

• Subscriptions are billed monthly or annually depending on the chosen plan
• All fees are in Saudi Riyals (SAR) unless otherwise stated
• Payment is due in advance at the beginning of each billing period
• Automatic renewal unless canceled before the end of the period

5.3 Taxes

Prices may be subject to VAT or other taxes in accordance with local laws.

5.4 Refunds

• Payments are generally non-refundable
• We may provide a partial refund in exceptional cases at our discretion
• Subscription cancellation does not qualify for automatic refund

5.5 Payment Default

In case of payment failure, access to your account may be suspended until payment is settled.

6. Intellectual Property

6.1 Our Ownership

All intellectual property rights in the Platform, including:

• Software and source code
• Design and interface
• Logos and trademarks
• Content and documentation
• Algorithms and processes

Remain the exclusive property of Synko and its licensors.

6.2 Your Ownership

You retain ownership of all data you upload to the Platform, including:

• Product information
• Inventory data
• Order information
• Customer data

6.3 License to Us

By uploading data to the Platform, you grant us a license to use and process this data solely to provide and improve the Service.

7. Data Protection and Privacy

We are committed to protecting your data. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Your Obligations:

• Ensure you have all necessary consents to share customer data
• Comply with applicable data protection laws
• Do not upload sensitive data unnecessary for the Service

8. Service Availability and Support

8.1 Service Availability

We strive to provide the Service continuously, however:

• Planned interruptions may occur for maintenance
• Unexpected interruptions may occur
• We do not guarantee 100% availability (especially during Beta)
• We will make reasonable efforts to notify you of planned maintenance

8.2 Technical Support

We provide technical support via:

• Email: support@synko.sa
• Help center and documentation

Response times may vary based on subscription plan and priority level.

8.3 Updates and Changes

We reserve the right to:

• Update the Service and add new features
• Modify or remove existing features
• Change user interface and design

We will make reasonable efforts to notify you of material changes.

9. Third-Party Integration

9.1 Sales Platforms

Our Service integrates with external sales platforms (Salla, Amazon, Noon, Zid, TikTok). You agree to:

• Comply with the terms and policies of these platforms
• Take full responsibility for your relationship with these platforms
• Acknowledge that we are not responsible for any issues or interruptions in their services

9.2 API and Authorizations

• You must have full rights to grant us access to your accounts
• You can revoke authorizations at any time
• We are not responsible for API changes by external platforms

10. Service Termination

10.1 Termination by You

You can cancel your account at any time through:

• Account settings in the dashboard
• Contacting technical support

Your account will remain active until the end of the current billing period.

10.2 Termination by Us

We reserve the right to suspend or terminate your account in the following cases:

• Violation of these Terms
• Payment default for more than 30 days
• Fraudulent or suspicious activity
• Abusive or harmful use of the Platform
• Inactivity for more than 12 months

10.3 Effect of Termination

Upon termination of your account:

• Access to the Platform will stop immediately
• All synchronization operations will stop
• We may retain your data for up to 90 days for backup
• After that, your data will be permanently deleted
• You can request export of your data before termination

11. Disclaimers and Warranties

11.1 "As Is" Service

The Service is provided "as is" and "as available" without any warranties of any kind, express or implied, including:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability

11.2 Specific Disclaimer

We do not warrant that:

• The Service will be error-free or uninterrupted
• All data will always be accurate or up-to-date
• Synchronization will be instant in all cases
• The Service will meet all your requirements

11.3 Your Responsibility

You are responsible for:

• Verifying the accuracy of your data
• Regularly monitoring your inventory and orders
• Keeping backups of your important data
• Using the Service cautiously and evaluating results

12. Limitation of Liability

To the maximum extent permitted by law:

12.1 Complete Exclusion

We shall not be liable for any indirect, incidental, special, or consequential damages, including:

• Loss of profits or revenue
• Loss of data
• Loss of business or opportunities
• Damage to reputation
• Costs of obtaining substitute services

12.2 Maximum Liability

In all cases, our total liability shall not exceed:

• The amount you paid us during the 12 months preceding the event giving rise to the claim, or
• 500 Saudi Riyals, whichever is greater

12.3 Exceptions

The limitation of liability does not apply to:

• Personal injury or death resulting from our negligence
• Fraud or willful misconduct
• Any liability that cannot be excluded or limited by law

13. Indemnification

You agree to indemnify and defend us against any claims, losses, damages, or expenses (including attorney fees) arising from:

• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your use of the Service
• Your content or data
• Any claims from your customers or third parties

14. Governing Law and Dispute Resolution

14.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

14.3 Dispute Resolution

Before resorting to legal proceedings:

• You must contact us first to attempt to resolve the dispute amicably
• We will seek to resolve any issue within 30 days
• If no resolution is reached, arbitration or legal proceedings may be pursued

15. General Provisions

15.1 Amendments to Terms

We reserve the right to modify these Terms at any time. We will notify you of material modifications via:

• Prominent notice on the Platform
• Email notification

Your continued use of the Service after modifications means acceptance of the updated Terms.

15.2 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may freely assign our rights.

15.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.4 Severability

If any provision of these Terms is found unenforceable, the remaining Terms will remain in effect.

15.5 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between us and you regarding the Service.

15.6 Survival

The following provisions survive termination of the Service:

• Intellectual Property
• Disclaimers and Indemnification
• Limitation of Liability
• Governing Law

16. Contact Us

If you have any questions about these Terms of Service, you can contact us at: